Terms & Conditions

The Night / Services: the done-for-you private soul and R&B event and related services set out in the Booking. Booking: the order, proposal or written confirmation (incl. email) that incorporates these Terms. Fee: the all-in price or annual retainer in the Booking, exclusive of VAT. Suppliers: venue, DJ, MC, live act, caterers, production, security, photographer, delivery lead and other third parties we engage. Guests: the people you invite.

A binding contract forms when you sign or confirm the Booking or pay the Initial Payment, whichever is first. These Terms prevail over any terms you put forward. The only commitments we make are the ones written into the Booking and these Terms, being the delivery guarantee and the account floor in clause 9. Anything else said in a meeting about likely turnout, how the room may feel, or what may come of it, is an honest opinion and not a contractual term or warranty. We may update these Terms; the version in force is the one at your Booking date. You confirm you have not relied on any statement not set out in the Booking or these Terms, in particular any indication about turnout, retention or business results. Nothing in this clause limits liability for fraud or fraudulent misrepresentation. You contract with us in the course of business, not as a consumer; consumer cooling-off and cancellation rights do not apply. The Booking may be signed or confirmed electronically, and doing so is binding.

We organise and broker a done-for-you client night for up to 100 Guests, midweek, sourcing and coordinating Suppliers, and provide an honest post-event How It Landed read. We act as organiser and broker; independent Suppliers and the Venue deliver certain services under their own arrangements. Your role: accurate information, your guest list (or details for us to run RSVPs), final numbers by our deadline, and ensuring your Guests comply with these Terms and Venue rules.

Dates may be held provisionally for up to 14 days. A 50% Initial Payment is payable on signing; the Night is confirmed only once it clears. The Initial Payment is a stage payment against work performed and costs committed on your behalf (curating the guest list, holding the date, and committing the venue, artists and crew), and is not refundable once that work has begun. We commit Suppliers only against cleared client funds.

Fees are exclusive of VAT (added where applicable). Our VAT registration is in progress. Until our number is issued, invoices are raised for the VAT-inclusive amount without a VAT line, and we reissue a full VAT invoice once the number is available so you can recover it. The 50% balance is due in cleared funds no later than 30 days before the Night; retainers are billed quarterly in advance. If cleared funds are not received by the due date we may suspend or cancel, retain the Initial Payment and recover committed costs; time for payment is of the essence. Late payments carry interest and recovery costs under the Late Payment of Commercial Debts (Interest) Act 1998. Upgrades or changes you request are chargeable in addition. You must pay in full, without set-off, deduction or withholding, except as required by law. The Residency is a fixed annual term; it does not auto-renew and renews only if we both agree in writing.

Founding clients pay the standard Fee. A founding place is not a discount. It holds your rate for three years and gives you first pick of dates, in return for the conditions set out in the Booking: photography and video of the Night, a named reference, and a case study. If those conditions are not met, the held rate and the date priority fall away, and standard rates and terms apply from the next Night.

The Night depends on third parties. We may substitute any Supplier, act, DJ or venue with one of comparable standard, and we will tell you in writing as soon as we do. A comparable substitution gives no right to cancel, refund or reduction. If we cannot substitute to a comparable standard, that line is treated as undelivered under the guarantee in clause 9 and you do not pay for it. We will use reasonable efforts to accommodate your change requests, subject to availability and cost.

What we need from you, and when. Four things: your list of named client accounts and the people you want at each, at least 30 days before the Night; any dietary, allergy or access needs at the same time; a named contact of yours we can reach in the fortnight before the Night; and your own senior people in the room on the night, because your Guests come for the relationship, not the venue. We write, send and chase the invitations and run the RSVPs. Additions after the 30-day point are subject to availability and chargeable.

By you. You may cancel at any time. Cancellation is a right you have under this contract, not a breach of it, and on cancellation the following sums fall due. The Initial Payment is not refundable. Beyond that, what you owe depends on when you tell us: more than 90 days before the Night, the Initial Payment only; 90 to 61 days, 50% of the Fee; 60 to 31 days, 75% of the Fee; 30 days or fewer, 100% of the Fee. These sums include, rather than sit on top of, committed and non-recoverable Supplier costs. These sums reflect our legitimate interest in performance: the date is held exclusively for you, the venue, artists and crew are committed on your behalf and are not recoverable, and the slot cannot realistically be resold at short notice. If we do recover any committed cost, or resell the date, we credit what we actually recover against the sum due. Cancellation must be in writing and takes effect on the day we receive it.

Postponement. More than 90 days out you may move the Night once at no charge, to a date within the following six months, subject to availability, with any committed and non-recoverable Supplier costs still payable. Inside 90 days, or on a second move, postponement is treated as cancel-and-rebook at the rates above.

By us: if we cancel (other than for your breach or Force Majeure) our sole liability is to refund Fees paid that we have not committed to Suppliers. The Residency break clause: if the first Night does not meet our delivery guarantee, you may end the remaining editions on 30 days' written notice; date holds are forfeited and committed costs remain payable. Otherwise the Residency runs for its annual term, and cancelling a single edition does not release the remaining quarterly payments.

Breach and insolvency: we may suspend or end the contract immediately if you materially breach (including non-payment) and do not remedy within 7 days, or if you become insolvent; on ending for your breach, the Initial Payment is retained and committed costs and Fees due to termination are payable. The Initial Payment and cancellation charges reflect our legitimate interest in performance as set out above.

Our guarantee is delivery-based only: we deliver every line of the agreed specification, and if a specific agreed line is not delivered on the Night, you do not pay for that line (or we refund it). That is the whole guarantee.

The account floor. Four weeks before the Night we will tell you honestly how many of your named client accounts have at least one person confirmed. If fewer than ten of your twenty named accounts are represented at that point, you choose one of two remedies: we move the Night to a new date at no cost to you, or we rescope the Night to the smaller room and reduce the Fee in proportion. That is the remedy in full. The account floor gives no right to cancel and no refund beyond it, and it applies only where you have given us the named account list and your Guests' details on time under clause 7.

We do not guarantee any outcome or result: no warranty as to how many Guests attend or stay, client retention, sales, pipeline, revenue, leads, ROI, attribution, or any commercial, relationship or reputational result. Statistics we share are market context, not a promise. The How It Landed read is an honest account of turnout and how the room felt, not a warranty or metric, and creates no liability.

You are responsible for your Guests and their conduct. You will indemnify us and keep us indemnified against all claims, losses, damages, liabilities and costs (including reasonable legal costs) arising from your Guests' acts or omissions, your breach of these Terms, or our acting on information or instructions you give us. We, our Suppliers and the Venue may refuse or remove any disruptive, intoxicated or abusive Guest without refund. You are responsible for the accuracy of the details you give us.

Photography notice: the Night is photographed and filmed; you will tell your Guests in advance, and any Guest may ask our delivery lead not to be filmed.

Conduct and safety: we and the Venue operate to reasonable health, safety and conduct standards with a named contact on the night; you remain responsible for any duties you owe your own staff or Guests, including under the Worker Protection Act 2023 where your workers attend.

Catering and allergens: food and drink are provided by the Venue or caterer, who are responsible for food safety and allergen information; you must give us any dietary, allergy or access needs in advance.

We select Suppliers and the Venue with reasonable care. Independent Suppliers and the Venue provide services directly and the Venue's terms and house rules apply. We are not liable for their independent acts or omissions beyond our duty to select with reasonable care.

Non-circumvention: for 12 months after your most recent Night, neither you nor any subsidiary of yours will directly engage, book or contract any Supplier, DJ, act or venue we first introduced to you and which is named in the Booking, for a private client or corporate event, without booking it through us. If you do, a fee of 25% of the total sums payable to that Supplier for that engagement is payable to us per Supplier per engagement, reflecting the value of the introduction, which is the service you are paying for. This does not apply to any Supplier you can show you had a documented working relationship with before we introduced them.

Music licensing: recorded and live music is performed under the music licences held by the Venue (PRS for Music and PPL / TheMusicLicence), and we ensure appropriate licensing is in place.

We hold public liability insurance (certificate on request). You are responsible for any insurance you require for your own interests, property and Guests.

All IP in our concept, brand, materials, methods and the How It Landed format remains ours. We may take and own photography/video of the Night and use it and anonymised feedback for our marketing unless you tell us in writing before the Night that you do not consent; for founding/promotional rates, permitting this use is a condition. We use your name or logo publicly only as agreed.

Each party keeps the other's non-public information confidential and uses it only to perform the contract, except where disclosure is required by law.

Each party complies with the UK GDPR, the Data Protection Act 2018 and the Data (Use and Access) Act 2025. Where we process Guest data on your behalf we act as your processor, collect the minimum, use it only to deliver the Night, and delete it afterwards. See the Privacy Policy.

Nothing limits our liability for death or personal injury by our negligence, fraud, or anything that cannot be limited by law. Subject to that, our total aggregate liability for a Night is limited to the total Fees paid for that Night, and we are not liable for indirect or consequential loss, or loss of profit, revenue, business, contracts, goodwill, savings, opportunity, data or reputation, nor for the outcomes we do not guarantee in clause 9. The parties agree these limits and this allocation of risk are reasonable given the Services and Fees; we provide the Services with reasonable care and skill, and except as expressly stated all terms implied by statute or common law are excluded to the fullest extent permitted by law.

We are not liable for failure or delay caused by events beyond our reasonable control (acts of God, severe weather, fire, flood, epidemic or pandemic, government restriction, venue closure, illness or incapacity of key personnel or acts, strikes, utility or transport failure, terrorism, civil unrest, war). We may substitute, postpone, or where prevented end the contract and refund Fees not already committed, without further liability.

Raise any concern in writing at charlie@connectthevibe.com within 14 days of the Night. We will acknowledge promptly and work in good faith to resolve it.

No partnership, agency or employment is created. The Booking and these Terms are the entire agreement. We may subcontract or assign; you may not assign without our written consent. No third party has rights under the Contracts (Rights of Third Parties) Act 1999. If a provision is unenforceable the rest continues; non-enforcement is not a waiver. Notices in writing (email acceptable).

The website is provided "as is"; we do not warrant its content is accurate, complete or current, and it is not an offer or advice. All site IP is ours. Do not misuse the site. External links are for convenience and we are not responsible for third-party sites. We may change the site or these Terms at any time.

Each party complies with applicable laws, including anti-bribery (Bribery Act 2010) and the prevention of the facilitation of tax evasion (Criminal Finances Act 2017).

The parties first try in good faith to resolve any dispute by discussion between senior representatives, and if unresolved within 30 days will consider mediation before court proceedings. Either party may seek urgent injunctive relief.

Clauses that by their nature should survive termination do, including payment due, confidentiality, IP, data protection, limitation of liability, indemnity, non-circumvention and governing law.

England and Wales law governs these Terms; the courts of England and Wales have exclusive jurisdiction.