Legal
Terms & Conditions
Effective as of 20 June 2026
1. Overview
These Terms & Conditions govern the services provided by Connect The Vibe Ltd ("we", "us", "our"), a private limited company registered in England and Wales under company number 17210211, with its registered office at 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, to the client ("you", "your"). By engaging our services, you agree to the terms below.
2. Nature of the service
Connect The Vibe provides access to curated audiences through private, invite-only sessions, designed to facilitate meaningful conversations and follow-up opportunities. This is a pipeline access and conversation facilitation service. It is not a lead generation or guaranteed pipeline service. We do not guarantee meetings, pipeline value, or revenue outcomes. Results depend on factors outside our control, including your follow-up and sales execution.
3. Standard of service
Services will be delivered with reasonable skill and care in line with standard B2B commercial practices. Success depends on audience alignment, participation, and client follow-up, not solely on session delivery.
4. Single Pipeline Session engagement
A Single Pipeline Session includes one curated room, account and guest-list shaping, outbound on your target accounts, qualification of seniority, music-led experience design, on-the-night delivery, and the Room Report (an account-by-account map) afterwards. The fee is all-inclusive: the room, including venue, catering and entertainment, is bundled into a single fee and funded by us from that fee. There are no separate event costs payable by the client. Fees are set out in your signed brief. Payment terms are 50% on signed brief and 50% on guest-list sign-off, and the room is booked only once payment has cleared. Where you commence a growth programme within 60 days of your Single Pipeline Session, the Single Pipeline Session fee is credited in full toward the growth programme. The Single Pipeline Session is a controlled test of audience quality and engagement, not a guarantee of commercial outcome.
5. Growth programme engagement
The growth programme is a minimum 12-month engagement covering four rooms across the year (one per quarter), unless otherwise agreed. Fees are all-inclusive, each room, including venue, catering and entertainment, is bundled into the programme fee, and are set out in your signed brief. Fees are billed quarterly in advance. The programme provides ongoing access to curated rooms and repeated engagement opportunities across your priority customers and target accounts. Outcomes vary per session and are cumulative over time. Enterprise programmes are available on a bespoke basis, as set out in a separate brief.
6. The room and event costs
All event costs, venue, catering, entertainment and logistics, are included in your fee and are arranged and paid for by us. A room is committed only once attendee quality and session viability are agreed in writing. If a room cannot be filled to the agreed standard it does not run on the scheduled date and is not refunded; instead it rolls to the next available window and we continue building until the room is strong. The build work, account intelligence, outreach and curation, is delivered and earned regardless of the room date.
7. Attendee quality & validation
Attendee quality is assessed against agreed criteria, including seniority, industry relevance, company profile, and ICP alignment. A session will only proceed once both parties confirm the attendee group meets the agreed criteria. Once approved, the attendee group is considered commercially acceptable for delivery. Differences in subjective perception of attendee quality after approval do not constitute failure of delivery.
8. Session delivery
Sessions are designed to facilitate natural conversation in a relaxed, high-engagement environment. We do not control individual attendee behaviour, participation, or engagement levels. The quality of conversations cannot be guaranteed.
9. Post-session outcomes
We support mapping conversations, identifying high-intent interactions, and facilitating introductions. Conversion of conversations into meetings, pipeline, or revenue is the responsibility of the client. Lack of follow-up or ineffective sales execution does not constitute failure of service.
10. Client responsibilities
The client agrees to provide accurate ICP information, participate in validation decisions, attend sessions, engage professionally, and manage follow-up with prospects. Failure to meet these responsibilities may impact outcomes and does not create liability for Connect The Vibe.
11. Cancellations & rescheduling
If the client provides more than 14 days' notice, sessions may be rescheduled to the next available window. If less than 14 days' notice is given, fees already paid may be retained against the rescheduled room. We may reschedule sessions if attendee quality is insufficient or due to unforeseen circumstances. Sessions may be delayed or rolled to preserve quality without constituting breach of agreement. As fees are paid in advance and the room is funded from those fees, a rescheduled or rolled room carries the paid fee forward rather than triggering a refund.
12. Audience composition & exclusivity
Each room is single-sponsor: it is built around one client's customers and target accounts, and no competitor of the client is present. We do not place competing sponsors in the same room. The attendee list is shaped with you and signed off before the room runs.
13. Non-circumvention
The client agrees not to organise similar structured sessions using introduced attendees or replicate the Connect The Vibe model. This applies for 12 months and is limited to structured sessions of a similar nature.
14. Intellectual property
All methodologies, formats, and delivery models remain the property of Connect The Vibe. Clients may not replicate or adapt the model for commercial use without written consent.
15. Confidentiality
Each party will keep confidential all non-public information disclosed by the other in connection with the engagement, including client target-account lists, ICP information, pricing, methodologies and the Room Report, and will use it only for the purposes of the engagement. This obligation continues after the engagement ends. It does not apply to information that is or becomes public through no fault of the receiving party, or that must be disclosed by law.
16. Payment terms
Invoices must be paid within agreed terms. All fees are exclusive of VAT; VAT will be added at the prevailing rate where applicable. Late payment may result in suspension or delay of services.
17. Data protection
Each party acts as an independent data controller in respect of personal data it processes and agrees to comply with UK GDPR and applicable data protection laws. Where Connect The Vibe carries out outbound and curation on the client's named accounts, the parties will, where required, enter into a data-sharing arrangement setting out their respective responsibilities. Each party is responsible for its own use of data following sessions, including the client's use of the Room Report once it is handed over.
18. Force majeure
Neither party is liable for failure to perform obligations due to events beyond reasonable control.
19. Limitation of liability
To the fullest extent permitted by law, our total liability is limited to the fees paid by the client. We are not liable for indirect or consequential losses, including loss of revenue or profit. Nothing limits liability for fraud or death or personal injury caused by negligence.
20. Termination
Either party may terminate with 30 days' written notice. Fees for services already delivered or committed remain payable.
21. Governing law
These Terms are governed by the laws of England and Wales.
22. Agreement
By proceeding with a Single Pipeline Session or growth programme engagement, you confirm acceptance of these Terms & Conditions.